Refund & Cancellation Policy

1. Scope & Definitions

This policy applies to the following products and services offered by ITTeam. It does not apply to consulting, advisory, or custom AI systems engagements — those are governed by the terms of your individual proposal or master agreement.

• AI Applications: Software applications, AI-powered tools, or digital products delivered or licensed by ITTeam.
• Corporate/Private Workshops: Scheduled training sessions tailored to a team or organization.
• Public Live Cohorts: Scheduled group courses with fixed start dates and limited seats.
• Self-Paced / On-Demand Courses: Digital content available immediately or for a defined access period.
• Digital Deliverables: Documentation, templates, code, or configurations delivered electronically as part of a course or application purchase.

2. General Principles

• We strive to be fair and transparent while protecting non-recoverable costs and time already allocated.
• Where permitted by our payment processor, refunds are issued to the original payment method. If a processor does not return its fees, those amounts are non-refundable.
• Taxes, currency conversion, and bank/processor charges are not refundable once remitted or incurred.
• Nothing in this policy limits non-waivable rights under applicable law.

3. AI Applications

• Trial / evaluation access: If a trial period was provided and you proceed to purchase, the refund window below applies from the purchase date.
• Within 7 days of purchase, application not yet used in production: 100% refund (less non-returned processor/bank fees).
• After 7 days or application has been used in production: Non-refundable, except where the application is materially defective or inaccessible for reasons within our control (see Section 8 — Quality & Remediation).
• Licence keys / access credentials delivered: Once access credentials are activated, the purchase is considered consumed and is non-refundable unless a defect applies.

4. Corporate / Private Workshops (Onsite or Virtual)

• More than 21 calendar days before the event: 100% refund (less non-returned processor/bank fees).
• 8–20 calendar days before the event: 50% refund or 100% credit toward a future session (valid 6 months).
• 7 calendar days or fewer before the event: Non-refundable. One reschedule is permitted within 60 days if requested at least 72 hours in advance, subject to trainer availability and any venue costs.
• Participant substitutions: Free substitutions from the same company are accepted up until the session begins.

5. Public Live Cohorts (Open Enrollment)

• More than 14 calendar days before the course start: 100% refund (less non-returned processor/bank fees).
• 7–14 calendar days before the course start: 50% refund or 100% credit toward a future cohort (valid 6 months).
• Fewer than 7 calendar days before start, or after the course starts: Non-refundable.
• Seat transfers: You may transfer your seat once to another person, provided the request is made at least 24 hours before the first session.

6. Self-Paced / On-Demand Courses & Digital Deliverables

• Access not started / materials not downloaded: 7-day money-back guarantee from the purchase date.
• Access started or more than 20% of content consumed or downloaded: Non-refundable, except where content is defective or inaccessible for reasons within our control.
• Digital downloads (templates, code, configurations): Non-returnable once delivered. If files are corrupted or mis-packaged, we will re-provide corrected files at no charge.

7. Subscriptions & Retainers (Where Applicable)

• You may cancel at any time to stop future renewals.
• No pro-rata refunds are issued for partial periods already in progress, unless explicitly stated in your order form.
• Prepaid amounts may be converted to service credits on request (valid 6 months), at our discretion.

8. Force Majeure & Provider-Side Changes

If we must postpone or cancel due to illness, emergencies, platform outages, or other force-majeure events, we will reschedule at no cost or provide 100% credit. If rescheduling cannot be arranged within a reasonable timeframe, we will offer a full refund for undelivered services.

9. Quality & Remediation

If a delivered application or course materially deviates from its described scope or specification, notify us within 7 days of delivery or first access. We will either: (a) remediate within a reasonable time, (b) offer a make-good session or corrected delivery, or (c) issue a partial or full refund for the undelivered portion — at our reasonable discretion.

10. How to Request a Refund or Change

Email support@itteam.co.il with the following information:

• Your name and company name
• Order or invoice number
• Product or course purchased and scheduled date (if applicable)
• Reason for the refund, cancellation, or requested change

We typically respond within 2 business days and process approved refunds within 7–10 business days. Your bank or card issuer may take additional time to reflect the credit.

11. Chargebacks & Disputes

Please contact us first to resolve any issue before initiating a chargeback. Unwarranted chargebacks may incur administrative fees charged to us by payment processors. We reserve the right to suspend access to products or courses while a dispute is open.

12. Third-Party Merchants & Processors

We may use PayPal, Wise, Paddle, Lemon Squeezy, or similar providers as merchant of record or payment processor. Their terms may apply to refunds and may limit the return of processing fees. Where a processor does not refund its fees, those amounts are not refundable by us.

13. Governing Law

This policy is governed by the laws of the State of Israel. Venue and jurisdiction: Tel Aviv–Jaffa, Israel. Mandatory consumer protections in your jurisdiction will apply where required by law.

14. Updates to This Policy

We may update this policy periodically. The effective date above reflects the latest revision. Continued use of our products or services after an update constitutes acceptance of the revised policy.

Contact

For refund requests or questions about this policy: support@itteam.co.il